Frequently Asked Questions
- Do I need to tip my delivery person?
- How do I become eligible to order?
- Is my personal information secure?
- I don’t have my ID. Can I use my passport?
- How do deliveries work?
- How long is the verification process?
- Can I order cannabis if I don’t have a doctor’s recommendation?
- How much cannabis can I order at once?
- How old do I have to be to sign up for Nugg?
- Do you accept health insurance?
- Do you accept credit or debit cards?
- Can I get delivery anywhere?
- Want to contact Nugg?
What are Nugg Club’s Delivery hours?
Nugg Club’s Delivery menu is open from 11:30 am - 9:30 pm daily.
(Hours are subject to change on holidays)
Where does Nugg Club deliver?
We primarily deliver to the area around Santa Monica and West LA. Nugg Club delivery is currently available in these zip codes:
90403, 90402, 90404, 90401, 90405, 90291, 90292, 90025, 90024, 90064, 90066, 90034, 90035, 90049, 90067, 90095, 90230, 90232, 90056
Do I need to tip my delivery person?
Our drivers go the extra mile for our customers While tipping isn’t required, it is greatly appreciated.
How do I order?
Our process is simple!
1. Create an account on https://nuggclub.com
2. Uploading an image of your photo ID to your profile.
3. Browse our menu
4. Order.
5. Get delivery straight to your doorstep!
Is my personal information secure?
Absolutely! Your private information is securely stored using a HIPAA compliant and encrypted database.
I don’t have my Drivers License. Can I use my passport?
Yes, absolutely! We accept any U.S. government-issued form of identification, which includes the name, date of birth, physical description and picture, such as a Passport, Driver’s License, State ID, Visa, Green Card, Employment Authorization, etc.
How old do I have to be to sign up for Nugg Club?
You must be at least 18 years of age with a doctor’s recommendation to sign up (or at least 21 without a doctor’s recommendation).
Since Nugg Club is an online service, we’re legally not allowed to accept minors, even with parental consent.
How do deliveries work?
After your order is accepted, you’ll receive an ETA via text message. When the driver gets to your door, show your original, government-issued photo ID so the driver may verify that it’s you who is receiving the order. After your transaction, you’re all set! Think of it like ordering a pizza, but better!
How long is the verification process?
In most cases, the verification process only takes a few minutes. If additional information is required for verification, a customer support team member will reach out to you. Please email us at support@nuggclub.com if it has been longer than 5 minutes and we’ll make sure to get your verification processed as soon as possible!
Can I order cannabis if I don’t have a doctor’s recommendation?
If you’re over 21 with a valid, government-issued ID, then yes you can! You’ll just sign up at https://nuggclub.com and once your account is verified, you can order from us!
How much cannabis can I order at once?
In California, Medical cannabis customers can order up to 8 ounces at a time, per order. Recreational cannabis customers may order up to 1 ounce (28.5 grams) at a time, per order.
Do you accept health insurance?
Unfortunately, no. As an online service for medical cannabis, we are not able to accept health insurances at this time.
Can I order if I’m visiting from out of state?
Absolutely! You can order from Nugg Club with a valid, government-issued photo ID proving you’re 21 or older.
Do you charge taxes?
Yes. Pursuant to California state law, we charge taxes on all cannabis purchases.
If you have a medical recommendation you save 5% on sales tax.
Interested in getting a medical recommendation? Click here for more information.
Want to contact Nugg Club?
We’d love to hear from you! You can reach us by email at support@nuggclub.com or via live chat using the chat icon in the bottom right of the screen. Our live-chat support is available from 11:30 am-9: 30 pm daily.