Your privacy and the security of your personal data is enormously important to us. So, we want to transparently explain how and why we gather, store, share and use your personal data, as well as outline the controls and choices you have around when and how you choose to share your personal data.
This Policy applies to Users who use the Services. Our Services are not in any way intended for use by children. Within our Services, there may be links to third-party websites or applications. We are not responsible for the content or privacy compliance of third party websites or applications. When you sign up for an account with the Company, you are required to provide Company with certain information as set forth in Section 2.1. This information makes up your identity information and can be used for identification purposes. This identity information helps us establish and maintain your user account, verify your identity, remain compliant with state and local laws, and ensure that you are of legal age to receive a delivery or shipment.
2.1 Use of Our Service. When you use our service, you affirmatively consent to Company’s Terms of Service and this Policy. You may provide us with additional information by filling in forms on the Site or by corresponding with us by phone, text, email, live chat, or otherwise. When you create a Service account, we may collect the following information from you:
Contact information such as your address, email address and phone number;
Payment information, such as payment card number (credit or debit card), and the security code associated with your payment instrument, if you make a payment;
Medical information regarding your medical marijuana recommendation, including the name and license number of your recommending physician, the contact information of the physician, the method to verify the recommendation’s authenticity, the expiration date of the recommendation, the recommendation verification number;
Details of any orders placed through the Service;
Device information, such as information about your device, such as IP address, location or provider;
Usage information and browsing history; such as information about how you navigate within our Services, your purchase history, your browsing history, and which elements of our Services you use the most;
Demographics information such as your location; and
Any other information that you provide us, such as profile page content and personal data.
We automatically collect information about how you use our services, for example, pages you have viewed and products you have ordered. We may also collect certain technical information about your device including your Internet protocol address, geo-location information, your browser type, language and identifying information, your operating system and application version, device types, device model and manufacturer, device identifiers, and your device operating system type and version.
3.1 User Information. The Services may allow you to connect and share your profile, content, information, actions and comments with other users (the “User Content”). Please be mindful of your own privacy needs as you choose who to connect with and what to share. We cannot control the privacy or security of information you choose share with others.
All User Content, once posted immediately becomes the property of Company. The Service may display, reproduce, publish, distribute or otherwise use User Content online or oﬄine in any media or format (currently existing or hereafter developed) and may or may not attribute it to you.
3.2 Location Information. We collect your location information and we may use geolocation-based services in order to verify your location. For instance, knowing your location may be necessary to allow you full access to our mobile apps or certain aspects of the Services. Furthermore, for compliance reasons, some of the Services may be restricted depending on where you are located. Location information helps us connect you with a licensed retailer that services your delivery area, send you relevant content based on your location, and optimize or improve our products and services. Location data may also be collected as demographic information.
3.3. Device Information. Company collects information about the devices you use to access the Services. Our servers receive and store information about your IP address, web browser, mobile operating system, phone carrier and manufacturer, unique identifiers and other software or hardware information related to your devices.
3.4 Call and Text Information. We work with third-party partners to facilitate phone calls and text messages, including communications between you and your driver. We collect information about such communications, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages.
4.1 Use of Information. We may use your information to:
Facilitate the creation of and secure your account on the Services;
Identify you as a user in our system;
Provide, personalize, and improve the Services;
Communicate with you about your use of the Services;
Develop new products and services;
Customize your advertising experience and recommend content;
Fulfill your requests and transactions;
Identify your product and service preferences so that you can be informed of new or additional products or services
Send newsletters, special offers, or promotional materials related to the Services and for other marketing purposes of Company using your contact information;
Protect, investigate, and prevent potentially fraudulent, unauthorized, or illegal activities;
Protect our rights and the rights of other users; and
As otherwise described in this Policy or in notices we provided to you.
We may also use your information to verify your geographic location. We may use your geographic location data to personalize our Service, to recommend content, determine whether the information you have requested is available in your location. If Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, Company may use it for any business purpose.
We may use anonymized and aggregated information for purposes that include testing our IT systems, research, data analysis, creating marketing and promotion models, improving our Service, and developing new features and functionality within our Service.
4.2 How We Disclose Your Information
We may share your information as follows:
We may share your personal information with your consent or at your direction.
We may also share your personal information with others who perform services on our behalf, including third parties and our affiliates.
We may share your information with third-party service providers to fulfill your requests, including product order and reservation requests.
We may disclose your information if we believe we are required to do so by law, or to comply with a court order, judicial or other government subpoena, or warrant.
We also may disclose your information if we believe doing so is appropriate or necessary to prevent any liability, or fraudulent, abusive, or unlawful uses or to protect Company and our Services; or any rights, property, or personal safety of Company or others.
In the event that Company is or may be acquired by or merged with another company or involved in any other business deal (or negotiation of a business deal) involving sale or transfer of all or part of our business or assets, we may transfer or assign your information as part of or in connection with the transaction as part of our Company’s asset. Finally, in the event of insolvency, bankruptcy, or receivership, information may be transferred as a business asset.
We may also share aggregated and anonymized data with our partners, advertisers, and other third parties.
4.3 Data Security and Transfer
Company takes commercially reasonable steps to help protect your Information against loss, misuse, and unauthorized access, or disclosure. No company can fully prevent security risks, however. While we strive to protect your personal information, we cannot guarantee its absolute security. To help protect yourself and your information, choose a unique password for our Services and do not use a password on our Services that you would use on any other website or online service. We recommend logging out of your account after using our site.
Company may also process information that constitutes your personal information for direct marketing purposes and you have the right to object to Company’s use of your personal information for this purpose at any time.
4.4. Data Retention. We retain your personal information for as long as necessary to provide the Services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.
You may opt out of receiving marketing/promotional emails from Company by following the instructions provided in emails or by reviewing the settings in your account. You may opt out of marketing/promotional emails by updating your settings in your account. If you opt out of receiving marketing/promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. You may also send requests about your personal information, including changes to your contact preferences, and changes to or deletions of your information or content you post by emailing firstname.lastname@example.org. Please note that deletion of your personal information or content does not ensure complete or comprehensive removal of the content or information posted on the Services.
You may decline to share certain data with Company, in which case we may not be able to provide you with some of the features and functionality of the Site or Service. You may have the right to know what personal information Company has about you and to correct any inaccuracies. Please direct any such requests by email to email@example.com or by one of the other means listed below.
From time to time, we may revise our Policy. To help you stay current of any changes, we note the date the Policy was last updated above. You understand that it is your sole responsibility and agree to review the Policy periodically so that you are aware of any modifications. Continued use of the Site or Services following notice of such changes shall indicate your acknowledgement of such changes and affirmative agreement to be bound by the terms and conditions of such changes.
7.1 Arbitration Agreement and Jury Trial Waiver, Class Action Waiver, and Forum Selection Clause. This Arbitration Agreement is governed by the Federal Arbitration Act in all respects. Arbitration will be conducted by JAMS under its rules and pursuant to the terms of this Agreement. Disputes involving claims and counterclaims under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/; all other claims shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at www.jamsadr.com (under the Rules/Clauses tab) or by calling JAMS at 800-352-5267. Payment of all filing, administration, and arbitration fees will be governed by JAMS’s rules. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. You may choose to have the arbitration conducted by telephone, video conference, based on written submissions, or in person in the country where you live or at another mutually agreed location. YOU AND THE COMPANY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND RECEIVE A JUDGE OR JURY TRIAL. You and the Company are instead electing to have claims and disputes resolved by arbitration. There is no judge or jury in arbitration, and court review of an arbitration award is limited. YOU AND THE COMPANY AGREE TO WAIVE ANY RIGHT TO RESOLVE CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable with respect to a particular claim or dispute, neither you nor the Company is entitled to arbitration of such claim or dispute. Instead, all such claims and disputes will then be resolved in a court as set forth in Section 7.
7.2 Pre-Arbitration Dispute Resolution. We are always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at firstname.lastname@example.org. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to us should be sent to the address identified in Section 8 below.
7.3 Confidentiality. All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
7.4 Future Changes to Arbitration Agreement. Notwithstanding any provision in this Policy to the contrary, we agree that if Company makes any future change to this arbitration agreement (other than a change to the Notice Address) while you are a user of the Service, you may reject any such change by sending us written notice within thirty (30) calendar days of the change to the Notice Address provided in Section 8 below. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this arbitration agreement as of the date you first accepted this Policy (or accepted any subsequent changes to these Policy).
Please contact us with any questions or comments about this Policy, your information, our third-party disclosure practices, or your consent choices.